Frequently Asked Questions

I have an aging parent. How do I know when they need at home care?
Unfortunately aging seniors are typically reluctant to ask for help and often say they don’t want to be a burden. Telltale signs can include a lack of personal hygeine, an unkept appearance, forgetfulness and an overall lack of interest in things they once enjoyed. Having a home healthcare and companion care service assist with his or her daily activities is one way to honor your loved one’s wishes and give yourself peace of mind at the same time.

How can home health care services benefit my loved one?
With a better understanding of processes used in the treatment of injuries, age-related diseases and chronic illnesses, home care professionals have become the preferred alternative to placing a senior family member in a nursing home to manage their recovery. With the assistance from a home health care provider, you can keep your loved one living independently in his or her home much longer.

Why should I choose All At Home Care?
Family members often wish they could stay at home and care for their aging loved ones themselves. Unfortunately, most people have to work, severely limiting the amount of time they are able to care for someone else. From part-time care when you are not available to full-time specialized care for medical conditions, we are able to customize a plan with our in-home caregivers based on your loved one’s individual needs.

What areas of Northeast Florida do you serve?
All At Home Healthcare can find you qualified healthcare or companion care provides for a senior aging at home in Jacksonville, the Beaches, Ponte Vedra, Orange Park, and Daytona Beach as well as rural residents of Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia County, Florida.

How much does home healthcare services cost?
Costs vary based on the services required. We offer complimentary in-home consultations, which help us to understand the unique needs of your situation. For example, following an accident your loved one may need more help getting around. During this free consultation, the caregiver will suggest changes that can be made around the home to improve safety and increase security. After the initial consultation, we will personalize a plan for your loved one, including as many or as few of our home care services as needed.

What insurance do you accept?
All At Home Healthcare offers flexible payment options, including Medicare, Health and Long-term Care Insurance plans, Workers’ Compensation, and Veterans Affairs and Private Pay. Insurance plans often have restrictions and limits. If your insurance does not cover the services you need, or discontinues payment for services sooner than you are ready for or expect, you are generally left to pay the difference “out-of-pocket.” We accept Visa, MasterCard and other major credit cards. As a Veteran or surviving spouse of a Veteran, you may be eligible to receive pension benefits from the Veterans Administration. To learn more visit our website’s Insurance page.

Are background checks completed on home caregivers?
We check references, conduct nationwide background checks, and drug test every employee. We verify the training and experience of each applicant, making sure they have valid CPR certifications as well as all of the professional certifications required within the nursing industry.

Who is in charge of managing my senior’s home care?
Our mission is to always select the most qualified caregiver to help your elderly loved to continue living in their home for as long as possible. Our home healthcare programs are only managed by highly skilled and formally trained caregivers, including licensed practical nurses, registered nurses, nurses, occupational therapists, physical therapists and speech therapists based on your personalized plan.

What kind of training do your healthcare providers receive?
We verify the training and experience of each applicant, making sure they have valid CPR certifications as well as all of the professional certifications required within the nursing industry. After the hire, we also train each and every caregiver to make sure that they adhere to our superior standards.

Why would I need to consider extended home care?
Trips to the hospital become more frequent as people get older. However, rarely does a senior want to stay in the hospital or be transferred to a nursing home. Given the choice, most people would say they can rest better and recover more quickly at home in their own bed. Situations like this are where extended care can help the whole family. By bringing your loved one home and hiring a skilled at-home caregiver, you can respect the wishes of your elderly relative while protecting his or her well being.

Do you have specialty programs for handling chronic illnesses?
All At Home Healthcare in Jacksonville accommodates patients with unique medical needs by offering a variety of specialty programs for managing conditions such as Alzheimer’s disease, dementia, neurological disorders, Parkinson’s disease, cancer recovery, wound care, diabetes, traumatic brain disorders, renal disorders and pulmonary disease.

What is companion home care?
As your loved one becomes older, he or she can become isolated and may have a hard time performing the tasks they have traditionally enjoyed or visiting with old friends. This can create more pressure and stress on the senior as well as cause family members to worry. Our companion care services are intended to provide you with exactly the help your loved one needs to remain in his or her home.

Which daily tasks can your companion caregivers provide?
Our nursing professionals are trained in all aspects of elder care including housekeeping tasks (vacuuming or cleaning), companionship services (playing games), errand running (groceries), transportation (doctor’s appointment), laundry assistance (ironing), meal preparation (all meals), and medication management (prescription and over-the-counter). Additionally, our staff is trained to anticipate those things that need to get done and do them without being asked.

Do I need a doctor’s order to start at-home care?
No. You can signup for All At Home healthcare or companion care services by completing and submitting our online contact form. We will call you to discuss your specific needs and arrange for a free in-home assessment that will allow us to create a personalized plan for your loved one’s in-home care. If your senior’s doctors have prescribed treatments and/or in-the-home medical equipment to be used, we can implement, manage and educate family members about those programs.