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Frequently Asked Questions
Getting Started With Care
Signs can include missed medications, poor hygiene, forgetfulness, or withdrawing from favorite activities. If you’re noticing these changes, in-home care can provide support while respecting your loved one’s independence.
No. You can contact us directly. We’ll schedule a free in-home assessment to understand your needs and create a personalized care plan. If your loved one’s doctor has prescribed treatments or equipment, we can help implement and manage them.
About Our Services
We offer everything from personal companion care and daily living support to skilled nursing and specialty programs for Alzheimer’s, dementia, Parkinson’s, cancer recovery, diabetes, and more.
Companion care focuses on social interaction, light household help, and keeping seniors engaged. From sharing meals and conversation to assisting with errands, our caregivers provide comfort and connection.
Our team assists with bathing, grooming, meal prep, housekeeping, laundry, transportation, medication reminders, and errands—whatever helps your loved one live safely at home.
When hospital visits become frequent, extended care allows seniors to recover comfortably in their own bed instead of a facility. It eases stress on families while honoring your loved one’s wishes.
About Our Caregivers
We conduct nationwide background checks, drug tests, and reference checks. All caregivers must hold valid CPR and professional certifications. Training continues after hire to meet our high standards.
Care plans are overseen by licensed nurses and qualified professionals. Depending on your needs, your care team may include registered nurses, therapists, or certified caregivers.
Every caregiver is trained in elder care, safety, and our agency’s superior standards—ensuring compassionate, professional care at every visit.
Coverage and Costs
We proudly serve Jacksonville, Ponte Vedra, Amelia Island, Orange Park, Daytona Beach, and surrounding counties including Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia.
Costs depend on the type and frequency of services. We provide a free in-home consultation to assess your needs and create a customized plan that fits your budget.
We accept Medicare, health and long-term care insurance, Workers’ Compensation, Veterans Affairs benefits, and private pay. We also accept major credit cards. As a veteran or surviving spouse, you may be eligible for additional benefits.
Veterans Assistance & VA Benefits
Yes. We guide families through options like VA pension benefits (including Aid & Attendance) and Housebound benefits. We coordinate documentation with your physician, provide itemized invoices, and can connect you with accredited VA benefits advisors. Final eligibility is determined by the VA.
Common options include the VA Aid & Attendance pension add-on, Housebound benefits, and, in some cases, VA community care programs. Availability depends on service history, medical need, and VA approval.
Generally, veterans (and in some cases surviving spouses) with qualifying service who require help with activities of daily living (e.g., bathing, dressing, mobility) and meet financial criteria. A physician’s statement of medical need is required. The VA makes all final eligibility decisions.
Yes—surviving spouses may be eligible for pension benefits with Aid & Attendance if they meet VA requirements (e.g., marriage status, financial/medical criteria). We can help you understand documentation needs and connect you with accredited support.
Timelines vary. Many families begin services as private pay while applications are pending. We’ll supply detailed invoices/records your advisor may request for reimbursement once benefits begin (when applicable and approved by the VA).
Helpful items include DD-214 (or equivalent discharge papers), marriage certificate (if applicable), physician’s letter of medical necessity, and recent financial statements. We’ll outline a simple checklist so nothing gets missed.
We routinely provide the documentation and care notes requested by VA representatives or accredited advisors. While we are not the VA and do not determine eligibility, we coordinate closely to support your claim and continuity of care.
Next Step:
Want help exploring your options? Schedule a Free VA Benefits Consult (no obligation).